Quality Guarantee

Here at PawsMood, we pride ourselves on making sure that our customers are fully satisfied. Here are the steps which we take to make sure that you receive professional service.

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We are dedicated to making sure to try and source products with a high standard of quality. Many of our products are hand inspected before we even receive them and quality specifics are set for our orders.

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Upon receiving your items from our manufacturers, we again inspect your items by hand to make sure that they have no defects, are within our specifications, and that they properly fit according to our sizing estimates.

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Before shipping your item out to you, we again hand inspect each of your items one last time to make sure that it has no defects or damage during storage in our inventory. We then take pictures of your product condition and immediately package it for shipment.

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We ask that you inspect the state of your item upon receiving it and before you remove the tags. If you are not satisfied with your purchase, you may be eligible to return the product to us within 30 days of your purchase date. You may be eligible for prepaid return shipping if the product is received by you in a damaged or defective state. For further details on our returns process, please refer to the returns section of our Terms and Conditions.

If you ever feel a need to reach out to us for any reason at all, we believe in a strong customer service experience. We want to make sure that your experience goes as smoothly as possible and that we work promptly and directly to resolve your issues. Because of this, we offer services such as direct non-outsourced email support and phone support where you will speak to company representatives directly. We do not utilize call centers, automated support systems, response prompts, or outsourcing of any kind. When you contact us, you will reach a representative who truly cares, has an investment in our company’s image, and has the power to address your concerns.

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Please see our Terms and Conditions for loyalty program restrictions